Terms & Condition
Welcome to Thames Valley Insulation. By using our website or services, you agree to these Terms & Conditions. Please read them carefully before proceeding. If you do not agree, you must stop using our services immediately.
1. Definitions
- “We,” “Us,” or “Our”: Refers to Thames Valley Insulation.
- “You” or “Your”: Refers to the user, customer, or applicant.
- “Services”: Refers to grant application support, energy efficiency assessments, and installation services for Boilers, Central Heating Systems, and Insulation.
2. Eligibility for Grants
To qualify for grants under the Energy Company Obligation (ECO) scheme:
- You must meet the eligibility criteria set by the scheme, which may include being on qualifying benefits or demonstrating low income.
- Your property must be located in England, Scotland, or Wales.
- Eligibility requirements are subject to change, and final decisions are made by the funding energy company.
3. Use of Our Website
- You agree to use our website for lawful purposes only.
- Unauthorized use, such as hacking, transmitting harmful code, or breaching security, is strictly prohibited.
- We reserve the right to suspend or terminate access if misuse is detected.
4. Application Process
- Initial Assessment: We will collect details about your property and eligibility to process your grant application.
- Accuracy of Information: You must provide accurate and truthful information. Inaccurate data may result in application rejection.
- Approval and Installation: Grant approval is subject to review by energy companies, and timelines may vary. Installations are completed only after approvals.
5. Our Service Cost & Payment Terms
- We charge nothing from our customers because all our services are paid by the ECO4 scheme.
- Most services are fully funded through grants. However, if partial payments or co-funding are required for additional services, this will be communicated in advance.
6. Service Limitations
- Our services are dependent on third-party energy companies and government schemes.
- We cannot guarantee grant approval, as decisions are beyond our control.
- Installation timelines are estimates and may vary due to unforeseen circumstances.
7. Warranties and Liabilit
- Warranties: All installations are carried out by certified professionals, and materials come with manufacturer warranties.
- Liability: While we ensure high-quality service, we are not liable for delays, application rejections, or third-party issues.
- We are not responsible for damages caused by misuse or negligence after installation.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is owned by Thames Valley Insulation and protected by copyright laws. Unauthorized use is prohibited.
9. Privacy and Data Protection
We process your personal data according to our Privacy Policy. By using our services, you consent to such processing and confirm that all data provided is accurate.
10. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Changes will be updated on our website with the “Last Updated” date clearly indicated. Continued use of our services implies acceptance of updated terms.
11. Complaints and Feedback
If you are unsatisfied with our services, you may contact us to raise a complaint. You can fill the Complaint Form, and our representative will respond within 1 working day to try to resolve the issue. For further information, contact us otherwise:
- Email: info@thamesvalleyinsulation.co.uk
- Phone: 01753315225
We aim to resolve disputes amicably. If unresolved, disputes will be subject to UK law and jurisdiction. For feedback or suggestions, please fill out the Feedback Form and let us know how we can improve our services.
12. Termination of Services
We may terminate your access to services if you breach these Terms & Conditions or provide false information.
13. Governing Law
These Terms & Conditions are governed by the laws of England, Scotland, and Wales.
14. Contact Us
For any questions about these Terms & Conditions, please contact us:
THAMES VALLEY INSULATION LIMITED
- Email: info@thamesvalleyinsulation.co.uk
- Phone: 01753315225
Address: Unit 8, Elder Way, Waterside Dr, Slough SL3 6EP, United Kingdom Slough SL3 6EP, United Kingdom
15. Scheme Provider & Trades Registered
Thames Valley Insulation Ltd. trades certified by NICEIC, and registered with TrustMark for: Boilers, Central Heating System, Cavity Wall Insulation, and Loft Insulation installation services specifically under the ECO4 scheme.
TrustMark Number: 1749331
VAT Number: 252 9127 07
Business Insurance Details:
AXA Insurance
Employers Liability = 10,000,000
Public & Product Liability = 5,000,000
Euna Underwriting Ltd.
Professional Indemnity = 1,000,000
Acceptance of Terms
By using our website or services, you confirm your acceptance of these Terms & Conditions.
About Our Company
Discover a sustainable lifestyle with Thames Valley and insulate your home for free under the ECO4 grants by the UK government.Your comfort is our supreme priority. We are committed to serve you with the free heating and insulation grants. Our target is to reduce your energy bills with the energy-efficient heating system. Eligible homeowners or tenants can get the free installation & maintenance guidelines for the boilers, air-source heat pumps or home insulation. We never disappoint our customers!
Scheme Provider and Trades TrustMark Registered
Thames Valley Ltd. is certified by NICEIC for providing quality services. Our trades TrustMark Registered for: Cavity Wall Insulation, Flat Roof Insulation, Draught Proofing, Room in Roof Insulation, Floor Insulation, Heating System Insulation, Hot Water Systems, Wall Insulation (Internal & External), Air source heat pumps, and Solar PV installation services specifically under the ECO4 scheme.
Our Service Cost
We charge absolutely nothing from our customers because all our services are paid by the ECO4 scheme.
For Customers Feedback & Complains
Any complaint in relation to any aspect of our work compliance with PAS 2030:2019 and PAS 2035, claimed from any source, are informed to the Quality Representative and Retrofit Coordinator without delay to ensure that any complaints we receive are dealt with in a structured manner by being recorded, acknowledged and resolved appropriately.
A customer need to fill GD F11 – Complaint Form and our Quality Representative will contact the complainant within 1 working day and advise on steps to address the issue. The Quality Representative will record all relevant information with the consent of the complainant.
If the complaint cannot be rectified to the satisfaction as desired, we refer it to our Scheme Provider who may then
recommend an Alternative Dispute Resolution process, including referral if required. If our Scheme Provider does not have an ADR in place, TrustMark may recommend or refer the dispute to independent mediator.
Thames Valley Ltd.
Address: Unit 8, Elder Way, Waterside Dr, Slough SL3 6EP, United Kingdom
Email: info@thamesvalleyinsulation.co.uk
Contact: +44 1753424290
For Company Tracking
Company Number: 10358805
VAT Number: 252 9127 07
Tustmark Number: 1749331
Business Insurance Details
Plan Insurance Brokers:
Employers Liability= 10,000,000
Public & Product Liability= 5,000,000
Professional Indemnity = 1,000,000
1. Introduction
Overview of TrustMark Guidelines Importance of Customer Relationship & Communication Ensuring a Good Job from Start to Completion.
2. Business Information
Business Name & Contact Details Registered Address & Company Number (for Limited Companies) Scheme Provider & TrustMark Trades VAT Registration Details Business Insurance (Provider & Indemnity Limits) Customer Feedback & Complaints Procedure Alternative Dispute Resolution (ADR) Provider Displaying the TrustMark Logo & Customer Charter.
3. Customer Contracts & Payments
Written Quotations & Contracts Payment Terms & Conditions Deposits & Stage Payments Financial Protection (Insurance, Credit Card Payments, Escrow) Product Installation & Maintenance Requirements Accurate Product Representations Installation Plans for Larger Jobs Pre-Job Inspection & Documentation Informing Customers about Subcontractors.
4. Customer Access & Safety
Pre-Agreements for Access Valuables & Household Safety Children & Pets Considerations Supporting Vulnerable Individuals Entrance & Exit Points Toilet & Utility Access.
5. Surveys & Site Inspections
Need for a Survey Survey Details Provided to Customers Surveyor Information Cost & Scheduling Scope of Inspection.
6. Invoicing & Payment Terms
Mandatory Invoice Information Invoice Date & Unique ID Business & Customer Details Breakdown of Charges VAT (if applicable) Payment Methods & Due Date (30 Days) Product Installation Guidelines User Instructions & Safety Checks Maintenance & Guarantee Implications.
7. Customer Feedback & Complaints Handling
Encouraging Positive Feedback Professional Handling of Complaints Complaints Resolution Procedure Following ADR (Alternative Dispute Resolution) Procedures
Consumer Rights & Complaint Escalation.
8. Energy Efficiency & Financial Guidance
Providing Clear Energy Efficiency Advice Grant & Incentive Information Compliance with Energy Performance Standards Independent Advice Sources Finance & Insurance Regulations FCA Authorization for Financial Products Customer Protection for Pre-Payments & Deposits.
9. Design & Planning
Design Compliance with Codes of Practice Whole House Approach for Energy Efficiency Special Considerations (Listed Buildings, Conservation Areas).
10. Work Execution & Customer Communication
Keeping Customers Updated During Work Handling Unexpected Issues & Cost Revisions Compliance with Building Inspections
Customer’s Right to Cancel & Product Removal Clear & Jargon-Free Communication.
11. On-Site Conduct & Professionalism
Proper ID & Identification Protective Measures for Customer’s Home Safe Storage of Tools & Materials Minimizing Disruption & Ensuring Safety Supporting Vulnerable Customers.
12. Job Completion & Handover
Final Inspection with the Customer Addressing Remedial Works Before Leaving Providing Instruction Manuals & Maintenance Guidelines Guarantee & Product Warranty Documentation Clean-Up & Waste Disposal.
